Zesa expense reimbursement centre

Abstract

Zesa Holdings employees are following long-winded expense approval processes which are delaying reimbursements. Reimbursement cycles are running into quite a lot of weeks, and sometimes even months before approvals and there is absence of proper feedback to claimants during approval workflows. The current paper-based solution for expense claim approvals has problems doing with missing claim forms and signature forgery. At the same time some employees are exaggerating field trip expenses, falsifying number of claims, submission of fraudulent bills, and misuse of company funds all of which are depriving Zesa Holdings‘ financial status.