https://cris.library.msu.ac.zw//handle/11408/205 Sun, 17 May 2026 04:42:08 GMT 2026-05-17T04:42:08Z https://cris.library.msu.ac.zw//handle/11408/7035 Title: An Investigation into the Causes of Claims Mismanagement in Medical Aid Societies: Case of Psmas Authors: Gemu, Evelyn Prudence Abstract: Claims management is imperative for the viability of Medical Societies. This assertion is buttressed by the ever-present war among medical aid societies, their members and service providers. The main objective of the research was to investigate the causes of claims mismanagement in medical aid societies, zeroing on Premier Service Medical Aid Society and the study revealed plausible sources from which the claims mismanagement emanates, the challenges involved in claims management, the strategies which can be adopted by companies to manage them and the associated benefits of effective claims management in Medical Aid Societies. The study adopted descriptive research design using disproportionate stratified random sampling. The primary data from structured questionnaires was then analyzed and presented using tables, graphs and charts in conjunction with secondary data. The study revealed, studies prior, focused on challenges of claims management in traditional insurance institutions and less has been done on medical insurance. The findings, exposed the existence of claims mismanagement in Medical Aid Societies, causes identified includes medical inflation, mismatch between contributions and associated benefits and fraud which is perpetrated by associated stakeholders. In this thesis, recommendations were made to try and rectify this position. Fri, 01 Jan 2021 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/7035 2021-01-01T00:00:00Z Gemu, Evelyn Prudence https://cris.library.msu.ac.zw//handle/11408/7034 Title: An Analysis of the Effects of Currency Reforms on Pensioners’ Benefits Payout: A Case Study of the Mining Industry Pension Fund Authors: Ndebele, Lillian Abstract: The focus of the study was to analyses the effects of the currency reforms on pension benefits payout at the Mining Industry Pension Fund (MIPF). The problem was that purchasing value or power of pension benefits payout was less than what the pensioner had contributed. This study was necessary to discover the real effects of the mismatch between the value of pension contributions and benefits payout in order to sustain the value. This would then uplift the livelihood of pensioners. The problem is premised on the conversion of USD contributions to RTGs pension benefits payout. The researcher reviewed related literature to open up the research gap and learn from the existing body of knowledge from previous studies. Appropriate methodologies were used to gather data from the field. In this COVID19 era, there were challenges in gathering data from the field but the researcher used electronic means to administer the instruments to complete the study. The researcher used a questionnaire and interview to collect data from MIPF pensioners, MIPF staff, mine administration and IPEC managers. The findings of the study indicated that currency reforms were adversely affecting pension benefits payout. The low pension benefits payout impacted the standard of living of pensioners to improvise. The study concluded that inflation, conversion and other economic conditions were devaluing the earnings of pensioners. The study recommends the Government device policies that protect the value of pension benefits payout from falling. Again the Government must allow the contributions made by pensioners to be invested in the foreign markets so that MIPF can also invest in offshore accounts. The pension benefits payout must be paid at the prevailing interbank rate and be inflation-indexed as this will ensure there is value preservation of pension benefits. Finally, the study suggested future research area to focus on assessing a comparative study on the impact of currency reforms on Pension Fund versus insurance products in Zimbabwe. Fri, 01 Jan 2021 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/7034 2021-01-01T00:00:00Z Ndebele, Lillian https://cris.library.msu.ac.zw//handle/11408/7033 Title: The Impact of Enterprise Risk Management on Firm Performance: A Case of Agricultural Bank of Zimbabwe Authors: Tsikayi, Patrick Abstract: This research focuses on the impact of enterprise risk management adoption on firm performance of Agricultural Bank of Zimbabwe (Agribank). The study looked at the traditional risk management approach and its demerits as well as reasons for moving to ERM. Furthermore, the study explored the benefits of ERM, challenges faced in the implementation of ERM and the top risks faced by banks in the Zimbabwean market. The qualitative data was gathered using survey questions, with the respondents being bank employees. Secondary data was based on the Agribank’s published financial statements and other internal correspondences. The research used ROE as a proxy for firm performance and the components of the COSO framework as independent variables. In general, the findings of the study could not establish significant relationship between ERM adoption and firm. Failure of the study to establish a significant relationship between ERM and the performance of Agribank might be attributed to several factors. It may be that the ERM system takes long to implement as such the resultant benefits may not be realised for a number of years. Furthermore, in 2015 Agribank implemented turnaround strategies that began paying off in August 2015 when the bank posted the first month on month profit since dollarization in 2009. Fri, 01 Jan 2021 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/7033 2021-01-01T00:00:00Z Tsikayi, Patrick https://cris.library.msu.ac.zw//handle/11408/7032 Title: An Investigation of the Effectiveness of Risk Management Strategies Implemented by Banks to Curb Cyber Risk. A Case of CBZ Bank Authors: Mbirimbindo, Francis Abstract: Banks in Zimbabwe were greatly affected by cyber risk between 2015 and 2020. During this period, the trend had threatened much the viability and sustainability of financial institutions. Given this background, the study sought to ascertain the effectiveness of risk management strategies which were employed by these banks in curbing cyber risk and test the hypothesis that poor and inadequate technological infrastructure and internal control mechanisms, absence of legislation and bank-specific factors are the major drivers of cyber risk in Zimbabwe. A combination of causal, explorative and quantitative research designs was adopted for this study. The targeted selected population were seven (7) CBZ Bank Harare branches. Judgmental sampling method was used for selection of research respondents. Secondary data used in models was sourced from sources such as CBZ reports, journals, Reserve Bank of Zimbabwe (RBZ), internet and private websites. Primary data which was used to substantiate the model results was gathered using questionnaires. The failure by the government to enact cyber laws was exposed in this study as one of the contributory factors of cyber risk. Based on research findings, the study suggests that banks should put in place vibrant risk management strategies such as running automated vulnerability scanning tools against all networked devices at least weekly and remedy any vulnerability within an agreed time frame, police the network perimeter where banks should establish multi-layered boundary defences with firewalls and proxies deployed between the untrusted external network and the trusted internal network, user education and awareness as well as maintain the Board’s engagement with information risk. The Reserve Bank should embark on proactive supervision and monitoring of bank rather than reactive approach. Fri, 01 Jan 2021 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/7032 2021-01-01T00:00:00Z Mbirimbindo, Francis