https://cris.library.msu.ac.zw//handle/11408/199 Mon, 06 Apr 2026 00:29:41 GMT 2026-04-06T00:29:41Z https://cris.library.msu.ac.zw//handle/11408/3877 Title: The impact of implementation of change management processes on staff turnover : a case of Zimbabwe telecommunications industry Authors: Mutesva, Gladmore Abstract: Telecommunications companies, over the last decade, have undergone major change in terms of the manner in which they do business. The objective of this study was to investigate the impact of change implementation on staff turnover in telecommunications industry by reviewing the following key issues, the effect of change implementation on staff turnover, the implementation of change within the industry, the communication of change initiatives by management in the industry, and the effect of change implementation on employee morale and retention. The rationale of this study was to allow top executives to review their current implementation strategy of change management initiatives in the industry. Thereafter, it provided guidelines for improvements in change implementation for the leaders. Staff turnover can negatively impact service delivery and financial performance of a company, so these recommendations are aimed at improving change management initiatives. The study was descriptive and quantitative in nature, involving the application of a questionnaire, with a sample of staff from all departments in the industry. The questionnaire focused on assessing the impact of the implementation of change management processes on staff turnover in the telecommunications industry and was developed from the literature review. Data was analyzed using the Statistical Package for the Social Sciences (SPSS), Version 24 for both descriptive and inferential statistics. The findings show that a significant percentage of respondents were in disagreement with the way management had handled issues related to change implementation, turnover, communication, retention and morale. With this in mind, recommendations on ways to reduce the impact of the key issues on the organization were made. These included the recommendation of lean methodology in order to deal with the first three key issues, namely, communication, implementation, and turnover. Finally, recommendations were made on ways to improve employee retention. The primary issue that has come to light is that although management is, to a certain extent, communicating change implementation, there is a noticeable lack of engagement with employees. The onus, therefore, lies with leadership to lift the levels of engagement with employees, thereby reducing the impact of change implementation on the organization by increasing the level of transparency in the organization. Improving communication would lead to improved trust, which would then result in improved employee morale, ultimately leading to a reduction in the staff turnover rate. Sun, 01 Oct 2017 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/3877 2017-10-01T00:00:00Z Mutesva, Gladmore https://cris.library.msu.ac.zw//handle/11408/2450 Title: The adequacy of Zimbabwe’s tertiary education curriculum in addressing industry skills requirements. A case of Midlands State University, Gweru. Authors: Kweza, Martin T. Abstract: The research sought to assess the adequacy of Zimbabwe’s tertiary education in addressing industry skills requirements using Midlands State University as a case study. The research was premised on the obtaining stakeholder approach to tertiary education. The Midlands State University is guided by its mission to be a stakeholder driven institution of which industry as absorbers of university graduates is a key stakeholder. The research therefore sought to evaluate the extent to which industry expectations are being met by tertiary education. The employed a mixed methods approach although with a strong orientation towards the qualitative methodology. The major data collection tools employed were self administered questionnaires and interviews that were circulated to university lecturers, senior executive from ten parastatals and former Midlands State University students employed in the ten parastatals. The research established that university curriculum is based on international benchmarking, lecturer’s own initiative and university policy with minimal industry involvement. Industry involvement and input into university curriculum came through work related learning reports. Findings also suggest that the majority of senior executives believe that university graduates do not add value when employed in organization requiring further training, while lecturers feel that the curriculum is adequate in preparing graduates for industry and arguing that industry was not the only stakeholder. Furthermore it was noted that the participating organizations did have challenges in filling certain position and felt that graduates lacked skills related business acumen and practical appreciation of the business world. The major challenges faced by the university in fulfilling its mandate is mainly related to financial challenges in sustain required university activities. The research recommended a more collaborative and partnership approach to curriculum development and involvement of senior corporate executives in the delivery of teaching so as to allow students a chance to interact with would be employers and also get an appreciation of industry captains expectations. Wed, 01 Oct 2014 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/2450 2014-10-01T00:00:00Z Kweza, Martin T. https://cris.library.msu.ac.zw//handle/11408/2366 Title: Impact of working conditions on job satisfaction: The case of employees in Zimbabwean Mission Hospitals. Authors: Maverutse, Wispa Abstract: The study sought to determine the relationship between working conditions on job satisfaction in mission hospitals. The research was influenced by a number of hitches, the first one being the researcher’s past experience in the deterioration and poor health service delivery in the health sector in Zimbabwe. Secondly, the need to investigate on the human resource management issues leading to high attrition rate in the health sector. It was realized that there is lack of understanding and recognition that organization staff is the most treasured resource and significant asset in the health sector. This was seen to be significant in most mission hospitals in Zimbabwe, because a qualified and motivated employee create and deliver value out of the organization recourses hence this tend to benefit both the organization and the patients. In this dynamic and (VUCA) world, a-world characterized by volatility, uncertainty, complexity and ambiguity, health sector organizations endeavour to attract and create right health workforce for the right jobs through constant upgrading of their knowledge and sustaining their motivation in the changing circumstance in Zimbabwe. All health workers value working conditions as indispensable requirements to their job satisfaction. Hence they need systematic investigations to regulate and increase on variables that are significant to improve employee job satisfaction. The purpose of this study was to assess the relationship between working conditions and job satisfaction in Zimbabwean mission hospitals. The study design, covering the purposive sampling of 63 was drawn from 210 employees in mission hospitals in Matabeleland provinces in Zimbabwe. A total of 63 questionnaires were distributed, out of which 46 were returned back after filling. The sampling method selected in this study was purposive sampling where medical doctors, administrators, managers, matrons, sisters in charge and heads of departments were picked on the bases that they were informative and also they possessed the required characteristics for the study. Data was collected using both primary and secondary sources. In this case primary data was collected through the use of questionnaires distributed to all respondents in form of hard copies. Data was analysed using Stata 11, the test applied was the regression correlation of the independent variables of working condition to the dependent variable of job satisfaction. The findings of the study indicates that there is a positive correlation between working conditions and job satisfaction in mission hospitals in Zimbabwe. The research can be beneficial to Zimbabwe Church related hospitals so that they can lobby for the improvement of benefits programs, polices, and remuneration structures to attract, recruit and retain more capable health professional employees for the good of the people of Zimbabwe. Thu, 01 Oct 2015 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/2366 2015-10-01T00:00:00Z Maverutse, Wispa https://cris.library.msu.ac.zw//handle/11408/2363 Title: Determinants of bank liquidity in Zimbabwean commercial banks (2010-2014). Authors: Musarurwa, Wadzanai E. Abstract: Zimbabwe is facing interwoven economic challenges, to the extent that financial distress amongst banks has been rampant owing to perennial liquidity constraints. The research focus was on identifying the determinants of bank liquidity for commercial banks in Zimbabwe during dollarization. The broad categories of determinants of liquidity entail the bank-specific factors and macroeconomic factors. The research adopted an explanatory research design and 16 commercial banks were used as the research subjects. Secondary data was obtained from the audited financial statements of banks, ZIMSTAT, RBZ monthly economic review reports and the monetary policy. Data collected covered the period from 2010 to 2014 and was analyzed using panel data fixed effect regression models through an econometric package, STATA 11.The study revealed a positive relationship between liquidity and bank-specific factors of size of bank and capital adequacy. The research findings also revealed that bank liquidity tends to decrease with higher loan growth, increase in non-performing loans and higher lending rate. The challenges of non-performing loans remain crucial to bank liquidity as it speeds up the deterioration of the advances book thereby increasing illiquid assets. The research recommends that banks adopt enhanced credit risk management techniques to minimize the effect of lending activity on liquidity. To promote prudent lending amongst Zimbabwean banks, the Central Bank is encouraged to enhance bank supervision and speed up the formation of a Credit Reference system. Finally, further research can take into consideration qualitative factors such as management efficiency changes in regulation or political incidences, salary and wages levels as probable determinants of liquidity in addition to the financial ratios. Thu, 01 Oct 2015 00:00:00 GMT https://cris.library.msu.ac.zw//handle/11408/2363 2015-10-01T00:00:00Z Musarurwa, Wadzanai E.