MSUIR Collection:
https://cris.library.msu.ac.zw//handle/11408/86
2024-03-28T15:03:27ZAn assessment of workplace conflict management in Zimbabwean local authorities. a case of Masvingo City Council
https://cris.library.msu.ac.zw//handle/11408/4079
Title: An assessment of workplace conflict management in Zimbabwean local authorities. a case of Masvingo City Council
Authors: Jaravaza, Alice
Abstract: Zimbabwean Urban Local Authorities are established in terms of the Urban Councils Act Chapter 29:15 Section 4 (1) (a – d). The Central government formed urban councils as the government that is closer to the people at grass roots level in which these local bodies have been delegated both legislative and fiscal authority. Urban Local authorities are a diverse community where different people from all walks of life acquire different types of services and goods. They follow rules and procedures that govern them on their day to day business. In addition there is day to day interaction of people with diverse perspectives, behavior, attitudes among other differences that cause workplace conflict unavoidable. The purpose of this research is to assess the management of workplace conflict at Masvingo City Council, looking at the background of the study, statement of the problem in the management of workplace place at Masvingo City Council, objectives of the study, research questions, significance of the study, literature review, research methodology and other subtopics that the researcher is going to cover.2018-01-01T00:00:00ZJaravaza, AliceInformation Communication Technology for Zimbabwean Local Authorities in service delivery. a case of Mutare City Council
https://cris.library.msu.ac.zw//handle/11408/4071
Title: Information Communication Technology for Zimbabwean Local Authorities in service delivery. a case of Mutare City Council
Authors: Marange, Leonah
Abstract: The researcher was researching on a topic entitled Information Communication Technology for Zimbabwean Local Authorities in service delivery. The aim of this research was to establish the impact of the ICT system in addressing the challenges facing Zimbabwean local authorities in the delivery of services, with particular reference to City of Mutare. The research was undertaken in wards 5 and 16 respectively of Mutare urban. City of Mutare was perceived as having insurmountable challenges which had greatly compromised its capacity to deliver services to the residents of Mutare. The challenges have led to performance gaps resulting in the City of Mutare providing inadequate services or no services at all. The researcher further highlighted the research objectives which are to determine whether ICT is beneficial or not to the residents, employees and management itself, determining the consequences of ICT system and suggested possible solutions to these prevailing problems .This has resulted in the Mutare city as a council to recognise the significance of ICTs in addressing service delivery .The researcher used both quantitative and qualitative methods in presenting data. The study was informed by both primary and secondary data. Primary data was gathered from a sample size of 20 who were conveniently selected as the author used purposive and systematic sampling from a total of 140 000 population and this was determined after considering the budget and timeframe of the researcher. The data was gathered through documentary analysis derived from the journals, and books as well as reviewing the various data analysis done in relation to the assessment of ICT in enhancing service delivery provision, interviews, questionnaires, observations and council documents were used as well by the researcher. The study confirmed some of the operational challenges to include lack of IT skills, and lack of clear understanding of ICT as well as training. The research established that the challenges facing City of Mutare were related to capacity issues, financial aspects inadequacy of the ICT infrastructure, lack of well-drilled ICT manpower and this has led to performance gaps resulting in the City of Mutare providing inadequate services or no services at all. Findings from previous literature revealed that there are constraints faced in the operations and utilization of ICT.The researcher identified a plethora of challenges being encountered by the C. O.M in the implementation of ICT such as inadequate financial system, lack of well- drilled ICT manpower and the chief problem is that the C.O.M is still lacking in ICT infrastructure for it to provide services effectively and efficiently. Although the city is being affected by these insurmountable challenges, it is striving to implement ICTs earnestly as depicted by its use of ICT tools in service delivery such as the E-payment services, Websites to advertise and attract investors and the use of an SMS hotline based platform. The researcher recognised that the C.O.M unlike other Zimbabwean local authorities is trying its best in moving from a paradigm shift of operating and providing services manually to the new public management of operating electronically in the provision of efficient and effective services by engaging private players and twinning with other donor funding programs to boost its revenue base and for resources mobilisation as these supply both technical and financial assistance to accelerate ICT programs. This study provides an effective solution to identified challenges and impact as well as strategies to be adopted in order to reduce the failure rate of ICT. The implications of the findings are that unless the limitations dubbed above are resolved, ICT in the Zimbabwean local authorities will continue to experience insurmountable service delivery challenges, poor economic growth and development. Therefore, the study recommended on Chapter 5, that City of Mutare should adopt strategies such as including all stakeholders in ICT planning and implementation as it creates a sense of ownership and help in the mobilization of resources, engaging private players for boosting their revenue base and in order for them to try to reverse and halt the service delivery deterioration.2017-06-01T00:00:00ZMarange, LeonahThe effectiveness of Service Level Benchmarking in improving service delivery in Zimbabwean urban local authorities. Case of City of Harare
https://cris.library.msu.ac.zw//handle/11408/4066
Title: The effectiveness of Service Level Benchmarking in improving service delivery in Zimbabwean urban local authorities. Case of City of Harare
Authors: Kamonjola, Munyaradzi
Abstract: The study assessed the effectiveness of Service Level Benchmarking in Zimbabwean urban local authorities in improving service delivery, using the case of City of Harare. Service Level Benchmarking is a new concept introduced in local authorities as a panacea to improve service delivery through tracking performance of local authorities over time to see failures and success through reviews by other local authorities. Harare City Council is one of the local authorities practicing Service Level Benchmarking in a bid to improve water supply, waste water management and solid waste management within its areas of jurisdiction. In the introductory chapter the researcher highlighted the background of the study citing reasons for the introduction of service level benchmarking. The statement of the problem inquired whether service level benchmarking has improved the water and sanitation challenges. The ultimate reason of the research was to uproot the reasons for adoption of Service Level Benchmarking, how it is improving service delivery and how effectives has it been in improving service delivery and if this initiative is a solution to improving service delivery. Themes that the study addressed includes history of SLB in Zimbabwe, reasons for its adoption, key elements that SLB is focusing on, Indian case study of SLB as well as the relationship between SLB and service delivery. The research was guided by the Benchmarking Theory and New Public Management Model which attempted to show how benchmarking and factors in new public management can improve service delivery. A qualitative and quantitative research approach was used in the research; for a target population of 65 personnel and a sample of 54 respondents comprising of residents, business community, council officials and SLB focal persons. The researcher used questionnaires and interviews as research instruments. The data collected was analysed and presented in the form of graphs, pie charts, tables, doughnut and bar graphs. The findings showed that City of Harare is improving water and sanitation services as it is ensuring that the performance indicators have increased after every peer review process, this can be noted through improved water supply, improved response to customer complaints, stakeholder involvements, engaging private private partnerships sharing of best practices from peer review processes. The research recommends the council to be implementers of best practices rather than being problem identifier, use of ICT, need for more stakeholder involvement, need for institutionalising of the SLB process and formulate proper guidelines that clearly identifies the issues of SLB funding.2018-06-01T00:00:00ZKamonjola, MunyaradziWater supply and wastewater management in urban areas and the impact they pose on human health: the case of Chiredzi Town.
https://cris.library.msu.ac.zw//handle/11408/4052
Title: Water supply and wastewater management in urban areas and the impact they pose on human health: the case of Chiredzi Town.
Authors: Mauro, Blessing
Abstract: The Zimbabwean urban LAs are facing a lot of challenges in service delivery due to a number of reasons but financial constraints being the major cause. The main focus of the research study was on water supply and wastewater management in urban areas and the impact they pose on human health, the case of Chiredzi town. The study sought to achieve the following objectives; to determine the impacts of poor water supply and waste water management on human health” , to identify the relationship between water supply management and waste water management and the impact they pose on human health, , to establish the root causes of poor water supply and waste water management in Chiredzi Town, to assess the capability of the Chiredzi Town Council in improving the water supply and waste water management, to determine the influence of stakeholder participation in water supply and wastewater management in Chiredzi Town and to come up with strategies to overcome the problems of water supply and waste water management. The literature review established the meaning of the terms water supply, wastewater management and health, and various schools of thought aired their views pertaining the key words. Types and sources of wastewater in urban areas, that is industrial, commercial, domestic and storm water runoff wastewater were explained and the impact they pose on human health. Water supply and wastewater management in developed and developing nations were discussed, Germany, Denmark, Thailand, Ghana, Mozambique, Malawi and Zambia were used as case studies. The study also shows how wastewater is being treated and re-used in both developed and developing nations. Impacts of wastewater and water supply on human health were discussed. The researcher used sampling techniques and these are stratified, SRS and purposive sampling. The population comprised of the councilors, CTC management and CTC general employees, Chiredzi General Hospital (CGH) employees, ZINWA employees and householders. The total sample size for this research was one hundred (100) people of which seventy-seven (77) responded. To extract data, the researcher, used both primary and secondary research instruments. Interviews, questionnaires (open and closed), focus group discussions and observations were used. The research findings of the research were presented using tables, narratives, graphs, pictures and charts. The research findings shows that, water is a challenge in Chiredzi town and water borne diseases are rampant in the town thereby impacting human health and wastewater have been seen to be managed poorly and sewers are seen flowing in streets and this have a negative impact on the health of people and wastewater is not being recycled and this contributed to water shortages as wastewater is let go into Chiredzi river. Recommendations that have been given include that the council should seek funds from external helpers, engage PPPs and stakeholder participation and limit political interference as well as motivate employees. Areas for future research were also highlighted and one of the area the researcher indicated is, water resources management in urban areas.2017-05-01T00:00:00ZMauro, Blessing