MSUIR Collection:https://cris.library.msu.ac.zw//handle/11408/2212024-03-28T14:16:56Z2024-03-28T14:16:56ZExamining supply chain management practices at Karoi District HospitalZulu, Tapiwa Ahttps://cris.library.msu.ac.zw//handle/11408/40012022-06-27T13:49:04Z2017-11-01T00:00:00ZTitle: Examining supply chain management practices at Karoi District Hospital
Authors: Zulu, Tapiwa A
Abstract: Supply chain management is a crucial aspect in the operations of an organisation. Supply chain management is a multidimensional study that can yield a number of results to an organisation. The research study examined the supply chain management practices at Karoi District Hospital. In this study supply chain management (SCM) practices were being examined to see their effects on the overall performance of the hospital. It was conceptualized that SCM practices positively affects organizational performance. This was guided by these objectives: to determine the influence of strategic supplier partnership on organizational performance, to assess the influence of information sharing in supply chain, to determine the impact of improved record management in the supply chain on the performance of the organisation and to examine the contribution of supply chain (internal) lean practices on organizational performance. This was a census survey and a descriptive research design was used. Data was collected by administering 48 questionnaires to different categories of employees at KDH. Mean and Cumulative Frequencies were used to analyze the data. Tables, graphs and charts were used to present research findings. Study findings showed that there is a positive linear relationship that exists between supply chain management practices and organizational performance. The study recommends internal and external collaborations to ensure long term relations, simple and detailed records to be kept and training of the procurement and logistics staff to ensure easy transition to new technology.2017-11-01T00:00:00ZZulu, Tapiwa AExploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) LimitedMamhunze, Talenthttps://cris.library.msu.ac.zw//handle/11408/39622022-06-27T13:49:04Z2018-01-01T00:00:00ZTitle: Exploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) Limited
Authors: Mamhunze, Talent
Abstract: The research was carried out to determine the contribution of service quality on customer satisfaction, dwelling more on service tangibility – a variable for service quality. The research was based on DHL Express Harare (Airport). The objectives of the study were constructed from service tangibility with the aim of determining the contribution of packaging on customer satisfaction, the influence of personnel on customer satisfaction and the significance of equipment on customer satisfaction.
The literature review looked at the following aspects which contributes positively to customer satisfaction: protection and preservation, communication and labeling, environmental soundness, convenience and aesthetics. Furthermore, employee training and employee engagement were also emphasized as instruments for customer satisfaction. The transportation, maintenance of warehouses including other company facilities and the tracking facility have also showed significance in satisfying customers.
The researcher used both descriptive and explanatory research designs. A sample size of 16, 14 and 1 was used for customers, personnel and the management respectively. Questionnaires were used for the customers and interviews for the management as the research instruments. The research used both primary and secondary sources of data. Data gathered was presented using graphs and tables to illustrate the research findings and responses gathered.
The findings of this research revealed that packaging, personnel and equipment have a positive impact on customer satisfaction and more of the customers proved to be satisfied. The study from the employee responses however showed that a lot has to be done by DHL Company in improving its fleet to ensure reliability and delivery of parcels in good condition. Overall, the results from the study evidenced that, service tangibility contributes more on customer satisfaction if the operational activities are executed properly by both the personnel and the management of DHL Company.
The researcher recommended DHL Express to continue improving its quality services and to adopt some strategies to improve customer satisfaction through service quality such as service responsiveness, reliability, empathy and assurance.2018-01-01T00:00:00ZMamhunze, TalentAn evaluation of a shift from insourcing to outsourcing the transport and distribution function for emergency humanitarian response: the case study of UNICEF ZimbabweMukwekwe, Freddie Fungayihttps://cris.library.msu.ac.zw//handle/11408/36882022-06-27T13:49:05Z2018-01-01T00:00:00ZTitle: An evaluation of a shift from insourcing to outsourcing the transport and distribution function for emergency humanitarian response: the case study of UNICEF Zimbabwe
Authors: Mukwekwe, Freddie Fungayi
Abstract: The main objective of the study was to evaluate the shifting from insourcing to outsourcing of transport and distribution services in response to humanitarian emergencies at UNICEF, Zimbabwe. The specific objectives of the study were to: identify the drivers of outsourcing, determine the influence of outsourcing on the performance of UNICEF Zimbabwe, evaluate the extent to which transport outsourcing impact on the performance of UNICEF Zimbabwe and establish the influence of transport outsourcing on the performance of UNICEF Zimbabwe. The researcher collected data from key supply chain personnel who include supply chain managers, officers or their equivalent. Primary data was collected using semi structured questionnaire and face to face interviews. The research was both qualitative and quantitative in nature. According to the findings assessments were done to bridge the gap between the organizations’ demand and supply level to a great extent. The study found out that they were in agreement that they outsourced transport. The study found that overall success on the mandate assigned was achieved to a great extent. The study concedes that outsourcing gives the organizations a competitive edge and ensures the efficiency of UNICEF, Zimbabwe. UNICEF opted to outsource distribution and transport service due to the associated advantages and possible influence on organizational performance, thus enabling the organization to focus on their core competencies. The study recommends the creation of office of outsourcing management within UNICEF. From the findings the study recommends that UNICEF need to identify the key areas within the information systems outsourcing that have the highest benefits and least challenges or negative impact on the performance. From the findings the study also recommends that UNICEF should outsource these services by ensuring that information is handled with utmost care by ensuring there are high security measures not to disclose the organizations information. The outsourcing practices being adopted by UNICEF resulted in increased productivity, organizational effectiveness, continuous improvement, improved quality and improved quality of work life and thus outsourcing of these processes was an ideal solution that helped to increase the organization performance.2018-01-01T00:00:00ZMukwekwe, Freddie FungayiThe effects of store environments on customer buying behaviour: a case of the Midlands SparTakawira, Kudakwashehttps://cris.library.msu.ac.zw//handle/11408/32832022-06-27T13:49:04Z2014-01-01T00:00:00ZTitle: The effects of store environments on customer buying behaviour: a case of the Midlands Spar
Authors: Takawira, Kudakwashe
Abstract: The research investigated the effects of store environments on the buying behavior of customers. Its main objective is to explore the effects of the physical components of the store environment on customer buying behavior. Literature was reviewed guided by given objectives and gaps were noted as the literature flows. The type of research design used in this study was exploratory, making use of a qualitative approach and a communicative technique of interviews. Data collection instruments used in the research includes questionnaires, interviews
as well as published documents. Questionnaires targeted customers at Midlands Spar supermarket in Gweru. The researcher used random sampling technique to select the customers in who were shopping at Midlands Spar. Interviews targeted key informants that are the two senior managers at the supermarket. Key informants were selected using purposive sampling. It was found that the physical elements of a store environment which are the ambient factors, designs, people and technology do have the ability to influence consumers in either a subconscious or a conscious way. This had a direct influence on the amount of time that consumers will spend in store and ultimately influences their buying decisions and behaviors either positively or negatively, meaning that the consumers’ will display either an approach- or avoidance behavior.2014-01-01T00:00:00ZTakawira, Kudakwashe