https://cris.library.msu.ac.zw//handle/11408/219 2026-04-21T09:01:30Z 2026-04-21T09:01:30Z Sephath Mlambo https://cris.library.msu.ac.zw//handle/11408/6097 2024-05-08T12:51:44Z 2017-06-01T00:00:00Z

Title: Demographic profiling of retail consumers in Zimbabwe Authors: Sephath Mlambo Abstract: This paper explores the notion of consumer demographic profiling of Zimbabwe by using census and survey data from Zimbabwe’s statistical agency ZIMSTAT. Certain trends emerged by examining secondary data mostly from 1962 when the first comprehensive census was conducted for Africans and non-Africans in Zimbabwe. A number of significant features come to light including age/sex composition, household size, population distribution and the changing role of women in the population and for decision makers within households. Conclusions and recommendations have been made concerning significant implications for all types of retailers of products and services.

2017-06-01T00:00:00Z Sephath Mlambo Barbra Marufu Tawanda Manenji https://cris.library.msu.ac.zw//handle/11408/5748 2023-07-04T11:13:07Z 2016-08-01T00:00:00Z

Title: The impact of adopting e-government as a mechanism to enhance accountability as well as transparent conduct within public institutions Authors: Barbra Marufu; Tawanda Manenji Abstract: This study examines the impact of adopting e-government as a mechanism to enhance accountability as well as transparent conduct within public institutions in Zimbabwe. There is a belief that e-government brings about better change in governance issues through active disclosure of governance information. The research found out that e-government in Zimbabwe though still being nurtured, has better prospects and there is great need for clearly setting and meeting a conducive environment for it to flourish. That is a set of pre-requirements need to be assessed before trying to implement e-government into full swing. Zimbabwe lacks an unanimous e-government strategy across its ministries hence the existence of disparities in e-government adoption within the country – some ministries are more advanced while others only exhibit the first initial stages of e-government. However, the adoption of e-government in Zimbabwe has been hampered by a plethora of challenges ranging from politics, economics, social and technological. Among them include inadequate or weak legislative frameworks guiding and directing e-government implementation, budget constraints, digital divide as well as technological incompetence. The study also makes some recommendations as to how e-government prospects can be fully attained and such remedies among others include the passing of a comprehensive IT policy which cut across all government ministries, embracing Public Private Partnerships in building IT infrastructure, and redefining government’s top priorities and focus much on e-government investment. The paper also notes the effects of poor governance to a country. Zimbabwe’s e-government strategy if managed properly, would also reduce government external debt, improve service delivery, promote economic development, and increase public accountability and transparency within the public sector.

2016-08-01T00:00:00Z Barbra Marufu Tawanda Manenji Zulu, Tapiwa A https://cris.library.msu.ac.zw//handle/11408/4001 2022-06-27T13:49:04Z 2017-11-01T00:00:00Z

Title: Examining supply chain management practices at Karoi District Hospital Authors: Zulu, Tapiwa A Abstract: Supply chain management is a crucial aspect in the operations of an organisation. Supply chain management is a multidimensional study that can yield a number of results to an organisation. The research study examined the supply chain management practices at Karoi District Hospital. In this study supply chain management (SCM) practices were being examined to see their effects on the overall performance of the hospital. It was conceptualized that SCM practices positively affects organizational performance. This was guided by these objectives: to determine the influence of strategic supplier partnership on organizational performance, to assess the influence of information sharing in supply chain, to determine the impact of improved record management in the supply chain on the performance of the organisation and to examine the contribution of supply chain (internal) lean practices on organizational performance. This was a census survey and a descriptive research design was used. Data was collected by administering 48 questionnaires to different categories of employees at KDH. Mean and Cumulative Frequencies were used to analyze the data. Tables, graphs and charts were used to present research findings. Study findings showed that there is a positive linear relationship that exists between supply chain management practices and organizational performance. The study recommends internal and external collaborations to ensure long term relations, simple and detailed records to be kept and training of the procurement and logistics staff to ensure easy transition to new technology.

2017-11-01T00:00:00Z Zulu, Tapiwa A Mamhunze, Talent https://cris.library.msu.ac.zw//handle/11408/3962 2022-06-27T13:49:04Z 2018-01-01T00:00:00Z

Title: Exploring the significance of service quality on customer satisfaction, : a case study of DHL Express Zimbabwe (Private) Limited Authors: Mamhunze, Talent Abstract: The research was carried out to determine the contribution of service quality on customer satisfaction, dwelling more on service tangibility – a variable for service quality. The research was based on DHL Express Harare (Airport). The objectives of the study were constructed from service tangibility with the aim of determining the contribution of packaging on customer satisfaction, the influence of personnel on customer satisfaction and the significance of equipment on customer satisfaction. The literature review looked at the following aspects which contributes positively to customer satisfaction: protection and preservation, communication and labeling, environmental soundness, convenience and aesthetics. Furthermore, employee training and employee engagement were also emphasized as instruments for customer satisfaction. The transportation, maintenance of warehouses including other company facilities and the tracking facility have also showed significance in satisfying customers. The researcher used both descriptive and explanatory research designs. A sample size of 16, 14 and 1 was used for customers, personnel and the management respectively. Questionnaires were used for the customers and interviews for the management as the research instruments. The research used both primary and secondary sources of data. Data gathered was presented using graphs and tables to illustrate the research findings and responses gathered. The findings of this research revealed that packaging, personnel and equipment have a positive impact on customer satisfaction and more of the customers proved to be satisfied. The study from the employee responses however showed that a lot has to be done by DHL Company in improving its fleet to ensure reliability and delivery of parcels in good condition. Overall, the results from the study evidenced that, service tangibility contributes more on customer satisfaction if the operational activities are executed properly by both the personnel and the management of DHL Company. The researcher recommended DHL Express to continue improving its quality services and to adopt some strategies to improve customer satisfaction through service quality such as service responsiveness, reliability, empathy and assurance.

2018-01-01T00:00:00Z Mamhunze, Talent